Contact Us
We’d love to hear from you
Whether you’ve got a question about your order, a product, or something else, we’re here to help!
For the fastest response, email us directly at Support@Arete.Shop, or use the form below to reach our team.
Wholesale Inquiry?
If your message is related to wholesale, please visit our Wholesale Page to get started.
Customer Service Hours
Our support team is here to help with questions about orders, products, or general inquiries. We aim to respond to all messages as quickly as possible (typically within one business day).
Day
Monday to Friday
Saturday
Sunday
Hours (ET)
8AM - 5PM
Closed
Closed
Shipping
To help you plan your orders, here’s how our shipping process works:
Orders placed Monday–Friday before 1:00 PM ET ship the same day.
Orders placed after 1:00 PM ET or on a Friday, weekend, or a U.S. holiday will be processed the next business day.
During new releases, promotions, or holidays, please allow 1–4 business days for order processing.
All orders ship via USPS Priority Mail, unless otherwise specified.
Have a Question?
Before reaching out, you might find your answer on our FAQ Page.
We’ve compiled responses to the most common topics including shipping, rewards, and returns.
Get in Touch
Use the form below to contact us. Please include as much detail as possible (e.g., order number, product, or question type) so we can assist you quickly and accurately.
